1. Check Task Manager > Processes for any hung instances of Excel.exe. Close any you see.
2. Got to %appdata% > Microsoft > Excel and delete any Excel##.xlb files you see - then retest
3. If that didn't resolve, and it is a TB, try to run a TB repair. Instructions here: https://support.cch.com/kb/solution.aspx/sw4587
4. After that it could be other addins. Disable any addins in Excel File > Options > Addins > Excel Addins other than epace.
If this doesn't work, submit a ticket.
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