After submitting a PDF for Tax Import, the Scan Doc Status column shows Ready to Import. After clicking the link or opening the client, it results in the error message:
Tclient grid EOLE exception
Cannot find central directory
Solution
Something has prevented the document from downloading, even though the status says Ready to Import and you can open/view the Review Files.
To resolve, re-submit the scanned PDF.
If the issues continues after submitting the PDF again, you should configure your security software to trust the tax program and exclude the file directories.
Other Articles to Try
General Information
| Doc ID: | SLN71555 | |
| Updated: | 7/3/2014 | |
| Categories: | 2012, 2013, Lacerte Tax, ProSeries, Scan and Import, Scan and Import |
http://accountants.intuit.com/support/tax/lacerte/document.jsp?product=lacerte&id=SLN71555&src=OctaneEmail
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