When Encountering this issue show above what you will need to do reset the ClientSettings.xml (Found in C:\Users\<username>\AppData\Local\Creative Solutions\Practice CS) file for the affected user.
To do this, please first have them close out of the program then you will need to rename the file to ClientSettings.xml.old. Once renamed, have the user launch the application. This will prompt the system to automatically generate a new ClientSettings.xml file.
If the issue persists after resetting the file, we recommend reinstalling Practice CS.
Before reinstalling, please rename or delete the following folders:
C:\Program Files (x86)\Creative Solutions\Practice CS
C:\ProgramData\Creative Solutions\Practice CS
C:\Users\<Windows User>\AppData\Local\Creative Solutions\Practice CS
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